Refund and Returns Policy

All orders are shipped “FOB origin” or “FOB shipping point”.  NexScreen considers all sales complete at our shipping dock and the buyer of the goods is then responsible for freight costs and liability during transport.

• All products, except perishable items, are shipped to arrive Monday through Friday. If your business is closed when a delivery attempt is made, the package will be delivered the next business day. 
• Refrigerated products are shipped to arrive Monday through Thursday.  If your office will be closed during certain hours or days you should make alternative delivery arrangements with our preferred carrier, UPS. 
• NexScreen will not refund refused deliveries or packages that become undeliverable after repeated attempts.
• Please note if you have purchased a medical device that was designated “For Professional Use Only” and “Not for Home Use” and you are using a product for personal use, NO REFUND WILL BE HONORED. All manufacturing warranties will automatically expire.

How do I return something to NexScreen?

It is the goal of NexScreen to provide complete customer satisfaction.

• If a product was shipped in error, you may return it (unless otherwise specified) for a full refund for the cost of the item, including shipping.
• The product must be returned to us in new condition with the original packaging and accessories.
• NexScreen reserves the right to refuse returns on any non-stock products or custom-manufactured products. Customers should contact NexScreen prior to purchasing any product that may not be eligible for return.
• All EUA authorized COVID-19 products are non-returnable, without any exceptions, unless damaged in transit*, the product is recalled for manufacturer performance issues, or the product is deemed defective by the manufacturer. Buyer should beware that EUA authorized products could be revoked by the FDA and removed from the authorization list.  Products that are revoked are non-returnable and non-refundable.

*All claims for damaged items must be reported at time of delivery. Damage claims will not be honored after 2 days from delivery.

Non-Refrigerated Products:

• Products may be returned within 10 days from date of receipt of the order with a copy of the original invoice. If there are any discrepancies in the order, those need to be reported to NexScreen within 2 business days from date of receipt.
• We will not accept any returns after 10 days from date of receipt of the order. 
• If the customer’s return is a result of an error on our part, we will refund all shipping charges that are incurred in the return of a product, including free return shipping. 
• Any returns made, other than those that were shipped in error, will incur a 20% restocking fee and return postage will apply. We will not refund any shipping charges to these types of returns.  Items must be returned in new condition with original packaging and accessories.

Refrigerated Products:

• Due to GMP (Good Manufacturing Practice) regulations, NexScreen does not offer returns on refrigerated products, unless they were shipped in error by NexScreen.

Questions about returns:

• If you do not have any questions regarding your return, simply email us at [email protected] to notify us of the return, the reason for the return and to receive our return address.
• If you have questions about a return, please call us at 1-888-956-8989 or email us at [email protected].
• Once your return has been received, a credit or refund will be issued within 15 days and an e-mail confirmation will be sent.